Passenger Testimonials

E-Mail, Wednesday 19 August 2009 13:31
_{Regarding flight Delta Airlines, London - New York}

Thank you for confirmation that this claim has been accepted - I am delighted, and have completed my bank details on line as requested.

In terms of feedback, I would say that I have been thoroughly impressed with your company and would recommend it highly to anyone in need of a similar service. I don't believe that my claim would have been successful had it not been for the assistance of EU Claim.

J. Rush

E-mail, Tuesday 14 July 2009 19:31
_{Regarding flight SAS, Frankfurt - Göteborg}

I must say that I am very impressed that you managed to claim compensation on my behalf. I would never have succeeded on my own. Your process is quite clear and transparent, as well as professional. Your company is an important asset for us customers, and I will certainly use your services again, should I be in a situation where a rightful claim is denied.

I have submitted my bank details, and I am looking forward to obtain a little extra money to spend during holiday.

Best Wishes

Reiner

E-mail, Thursday 14 May 2009 16:31
_{Regarding flight KLM, Geneve - Amsterdam}

I would like to thank you for your efforts, and obviously for the end result! This was my first experience and it has been very positive.

Before using your services I tried myself to get compensation from KLM, but with the same result as you initially received. This shows how powerful your approach is!

I will certainly share my experience with friends and family. From a solution point of view, your portal and eMail combination works great and is very user friendly. To top it you might add SMS message if there is new info on the portal.

Minor, but all I can come up with to improve!

Great stuff.

Aad

E-mail, Thursday 14 May 2009 16:01
_{Regarding flight KLM, Cardiff - Amsterdam}

I would like to thankyou for your exceptional level of service in following up my claim after our KLM flight was cancelled at very short notice.The changes effectively ruined our break and caused me enormous distress which detrimentally affected my health, hence my decision to pursue a claim.

Your service has restored my faith that there are those willing to stand up for the little person and challenge the multinationals who ride slipshod over people.You have really earned your money in being so efficient and diligent in pursing the claim on my behalf. I hope that you continue the good work and that your service is widely advertised.

Very many thanks

Yours Sincerely

E. Goodfellow

E-mail, Sunday 19 April 2009 22:01
_{Regarding flight Air France, Bristol - Paris - Istanbul}

Dear euclaim,

Thank you very much for handling our claim and for the successful outcome. We acknowledge receipt of the compensation you managed to get for us and would like to let you know that we will recommend your service (and use it again if we ever need to!)

John and Jane Hayes

Contact claim, Friday 17 April 2009 14:00
_{Regarding flight British Airways, Frankfurt - London City}

Thank you very much for all your hard work. I received the payment yesterday. Great job.

S. Spitzer

E-mail, Thursday 16 April 2009 14:59
_{Regarding flight BA, Frankfurt - London City}

Just to let you know that I have seen that a transfer of money has now taken place.

Thank you for your assistance in pursuing this claim against BA. I would have no hesitation in recommending using EU Claim to other passengers who find them selves in similar circumstances.

Best wishes

Peter Ford

Contact form, Saturday 11 April 2009 10:46
_{Regarding flight Brit Air, Bilbao - Paris}

Thank you, EUClaim,

I had a 5-hour delay on a flight to Paris, and EUClaim was extremely useful in order to get my compensation. I tried first to deal directly with the airline, but as they were being evasive, I decided to use EUClaim, and I am glad I made that choice, in a matter of few weeks I had the compensation payed in my bank account! Throughout the process, EUClaim was very transparent regarding the status of my claim, which is also nice.

Thanks. I would use their services again, and recommend their services to any flight passenger entitled to a compensation.

Eduardo Mayoral

E-mail, Friday 3 April 2009 20:30
_{Regarding flight US Airways, London Gatwick - Charlotte, NC}

What a nice surprise to get your message about settlement of my claim, well done for all your efforts on my behalf. I really appreciate the professional way in which you have pursued the airline and the good result it has achieve and I thank the lucky chance that led to my son discovering your company through an article in The Guardian newspaper just after my flight was cancelled. I have entered my bank details & look forward to receiving the settlement.

My very best regards to all your team

Jenny Dye

Contact form, Thursday 2 April 2009 19:45
_{Regarding flight KLM, Panama City - Amsterdam}

Thank you very much for handling our claim. We are very happy with the result. We found out about your organisation through a subscription to Plus Magazine. Compliments for your work and we wish you a succesful future.

Hubert family

Contact form, Thursday 2 April 2009 13:01
_{Regarding flight Air France, London City - Nice}

Thanks for the quick result. Saved us a lot of time and stress.

P. Kooiman

E-mail, Monday 30 March 2009 22:45
_{Regarding flight KLM, Cardiff - Amsterdam}

Dear Sir

My friends thank you for your help in resolving this matter. We had, as you know, already tried to obtain compensation from KLM but the had stonewalled us and said it was beyond their control so no payment was due. We knew about the ruling regarding compensation but KLM were willing to try and stop us from getting anything.

With your help we have managed to gain our rightful compensation. Without your help we would have had nothing. I think that airlines try and put problems in your way in the hope that you will give up because it is a small sum or cannot afford to take them to court.

Your company performs a valuable service for a reasonable fee. As I have said to my friends 73% of something is better than 100% of nothing.

You have been quick, curteous and efficient. You have kept me informed thru the website of all developments and when the claim was paid from KLM you have transferred it to me in a timely fashion.

I would have no hesitation in recommending you to any traveller who is having problems obtaining their rightful compensation from an airline.

Again, Many thanks for your help

Kind Regards

Steve Parry

E-mail, Friday 27 March 2009 16:01
_{Regarding flight KLM, Amsterdam - Montreal}

Thank you for your quick processing of our claim with KLM because they "forgot" to notify us that our booked flight was cancelled due to economic reasons, after which we could not fly home until the next day.

During check-in at the KLM desk we were told that they were sorry but there was nothing they could do. Fortunately, through EUclaim we found ouyt that KLM was indeed obliged to compensate us.

Nelly and Maarten

E-mail, Sunday 22 March 2009 23:31
_{Regarding flight ArkeFly, Amsterdam - Bonaire}

Never thought we would receive anything, yet we did! Thank you for your efforts. Marvellous result. Kind regards,

J. Biesheuvel

Contact form, Sunday 22 March 2009 13:16
_{Regarding flight Cathay Pacific, Frankfurt - Hong Kong}

Thank you very much for the correct and quick processing of the claim we submitted because one of us (couple) was denied boarding of our Cathay Pacific flight from Frankfurt to Hong Kong in december of 2008. It would have been difficult to report in Hong Kong ourselves, let alone that we would have managed to get our money back over there. Together we received a total of 879 euros compensation. During the claim process we were able to follow the status of our claim on the EUclaim website. We are very pleased with EUclaim's working method. Surely it can not be that an airline gets away with giving some vague reason for not letting you on the plane. Thanks!

Schobers family

E-mail, Thursday 19 March 2009 21:31
_{Regarding flight KLM, Dubai - Amsterdam}

Our flight from Dubai was cancelled for no apparent reason. We received no answers at the desk and we had to wait a whole day before we could fly back via Paris. We found this very inconvenient, but it never crossed our minds to make KLM pay for it. Thanks to your professional legal work KLM had to pay the full price. Just the thought puts us in a cheerful mood. And the money was in our account within three weeks. Your share of 27% is more than deserved.

Kind regards,

Bart

E-mail, Thursday 19 March 2009 15:50
_{Regarding flight Gulf Air, London - Bahrain}

I have checked my account today and we have now received payment - thank you very much for all of your help with regards to this matter - this is an excellent service and I have recommended you to several of my friends. Keep up the good work!

Kind regards

Dr. M. Rahman

Contact form, Thursday 19 March 2009 09:46
_{Regarding flight Lufthansa, Munich - Dusseldorf}

Thank you very much for this positive answer. You worked very well.

Friendly regards,

C. Haubold

E-mail, Wednesday 18 March 2009 22:31
_{Regarding flight KLM, Amsterdam - Dubai}

Dear euclaim,

Thank you so much for processing my claim. My travel insurance refused to pay out as the travel agent and airline disagreed but you got results with very little effort on my part. A simple but very effective process. Brilliant!

Regards

M. Fairs

Contact form, Wednesday 18 March 2009 17:16
_{Regarding flight TAP, Chicago - Manchester}

Thank you so much for all your hard work on our claim - I am absolutely delighted they have finally settled !

Kind regards

Iona

E-mail, Tuesday 17 March 2009 16:46
_{Regarding flight TAP, Lissabon - Brussels}

Hereby we would like to thank EUclaim for the speedy and correct completion of our claim. The fact that Portugal's national carrier TAP tried to deny us compensation on false grounds surprised us very much. Fortunately, organisations like EUclaim ensure that justice is being done.

Sincerely,

Ad and Lia Braat

E-mail, Tuesday 17 March 2009 09:31
_{Regarding flight KLM, Rome - Amsterdam}

Hereby I would like to thank you for your the completion of my claim, which I have experienced as very positive. At first I had not supplied you with the correct documents, which was immediately responded to by your organisation. I also received regular feedback on the progress of my claim. The whole thing went very well and the compensation has been transferred to my bank account.

Thanks!

H. van den Houwen

E-mail, Tuesday 10 March 2009 21:46
_{Regarding flight KLM, Amsterdam - Aruba}

Received the claim amount you paid into my bank account so many thanks, also for your commitment towards KLM regarding this claim.

Sincerely,

H.R. Mul

E-mail, Saturday 7 March 2009 14:16
_{Regarding flight Transavia, Corfu - Amsterdam}

Dear EUclaim-employees,

Thank you very much for mediating between us and the airline Transavia. We had not submitted a claim ourselves and we were very surprised that you were willing to go to such great lengths for this. We were also very satisfied with the amount paid.

Once again, thank you. We would not have been succesful without you.

R. and J. Kollen

E-mail, Tuesday 24 February 2009 21:01
_{Regarding flight Lufthansa, Toulouse - Frankfurt}

Many thanks to you and your company to the successful claim against LH. EUclaim offers the possibility for everybody to obtain justice without any risk for the customers. I find your service easy understandable. You informed me all the time about every step. Finally your company did a really good job. Good on you!

Best Regards,

T. Krokotsch

E-mail, Tuesday 24 February 2009 16:46
_{Regarding flight KLM, Amsterdam - Shanghai}

After a year of hustle with the European Ombudsman, Europe Direct and KLM itself, you accomplished what we were trying for within a few weeks, namely (partial) reimbursement of our tickets because we were denied boarding of our flight.

And all this because we drove our car to Schiphol Airport instead of taking the train. Because of this my wife and I had to pay an extra 8800 !!! euros in addition to the price we had already paid for our business class tickets. And on top of that we had to pay 800 euros to travel economy class! Thanks to EUclaim we received at least part of our business class tickets back.

I hope that KLM will adapt its customer policy in the future, but I will never set foot in a KLM aircraft again. Thanks again, people of EUclaim, I never imagined you would manage this.

P. Vermeulen

E-mail, Tuesday 24 February 2009 16:46
_{Regarding flight British Airways, Amsterdam - Kingston}

I am very content with this result, especially since the claim I submitted directly with British Airways was rejected by them - on false grounds, as has been shown in the mean time. The fact that it took a year and a half for them to proceed to payment is clearly caused by the delaying tactics of the airline company. For all that time EUclaim ensured that my case was not silently swept under the carpet.

S. Kouwenberg

Contact form, Monday 23 February 2009 20:30
_{Regarding flight ArkeFly, Sharm El Sheikh - Amsterdam}

We flew Comfort Class to Egypt with ArkeFly and flew back economy with Transavia. We were transferred to another flight. Then we called upon EU claim, and we also wrote a letter to our tour operator. Thanks to EU claim we received 300 euros per person. The website allowed us to keep track of our case and to ask questions. We are very grateful for sortiing everything out. We will definately tell friends and acquaintances who have experienced something similar to contact you.

Van Munster family and Christ family

E-mail, Saturday 7 February 2009 17:45
_{Regarding flight Quantas, London Heathrow - Sydney}

Dear EUclaim staff,

Herby I would like to thank you for attending to our claim. We are very content with the way it all went. Of course we had our doubts because initially the airline did not respond at all, but eventually your method proved succesful. We would not have accomplished this ourselves due to unfamiliarity with the rules and not knowing how to approach the airline company. Compliments for your method of operation and we wish you a succesful future.

G. van den Brandt en C. van Abeelen

E-mail, Tuesday 27 January 2009 19:30
_{Regarding flight ArkeFly, Amsterdam - Monastir}

Thank you very much for dealing with our claim professionally. Without your mediation we would have definately not succeeded. Our daughter pointed out your organisation to us. I will be sure to recommend you to anyone who has suffered delays.

M. Schuurman - De Roos

E-mail, Friday 23 January 2009 21:31
_{Regarding flight SAS, Copenhagen - Amsterdam}

Thank you for dealing with my claim. Thanks to your knowledge, commitment, and especially your tenacity SAS agreed to settle my claim.

I am convinced that I myself would have never been able to dig up the information that you confronted the airline with in your many letters.

I can recommend your organisation to anyone who has suffered delays. A clear and understandable website gives a quick indication of whether a claim is valid, after which EUclaim goes to work. thank you very much for your efforts.

Best regards,

M. van den Broeke

Contact form, Monday 19 January 2009 11:31
_{Regarding flight KLM, Curacao - Amsterdam}

Dear EUclaim, many thanks for the result but also for the pleasant communication, clear and fast answer to our questions - hard to find these days. Despite the fact that it's better not to have to claim compensation, it has been a pleasure working with you, keep up the good work!

Meuelenbroeks - Van Wauwe family, Arendonk, Belgium

Contact form, Sunday 18 January 2009 20:01
_{Regarding flight Wizz Air, Sheffield - Gdansk}

I would like to thank you for time and effort spent on solving my issue with Wizzair airlines. Speaking frankly I have expected that this might be another dead-end case. Therefore it was to my great surprise that you guys managed to get the compensation back from the airlines. I am looking forward to work with you again. I can assure you that in the meantime I will let the others know about the excellent service EU-Claim provides.

Tomasz Kocjan

E-mail, Wednesday 14 January 2009 09:16
_{Regarding flight KLM, Amsterdam - New York}

Thank you for taking care of our claim. Our flight of October 18, 2008 to New York was not confirmed as air-worthy. Hundreds of passengers were unable to take the late afternoon flight and were converted to a Northwest flight on October 19, the following day, at 09:00 hours.Thanks to a neighbour we were reminded of the organisation EUclaim. In January a total of 1752 euros was transferred to our bank account. All praise and thanks to you.

Best regards,

Linda Evertsen

E-mail, Tuesday 13 January 2009 22:31
_{Regarding flight Northwest Airlines, Amsterdam - Boston}

I am really impressed by your ability to track down the true causes of the plane cancelation. I admire your persistence in seeking compensation. Your organization delivers convenient and professional service and serves justice!

S.J.F. Asensio

E-mail, Tuesday 13 January 2009 19:31
_{Regarding flight KLM, Amsterdam - New York}

Thank you for your service and for attending to our claim. Also my compliments for the communication, excellent.

Sincerely,

R.P. Koers

E-mail, Tuesday 13 January 2009 18:45
_{Regarding flight KLM, Curacao - Amsterdam}

Dear EUclaim staff,

We would like to thank you for the speedy handling - we did not expect that it would all be so quick. We did not know about your company until we received a letter from our travel agency saying that it was possible to claim compensation for our delayed flight from Curacao to Amsterdam.

I would like to say: keep up the good work, it's good to know that there is a company that sticks up for the man in the street, because as a private individual you do not stand a chance agains these large companies. So again, all praise.

Best regards,

M.E. Basilia

E-mail, Monday 12 January 2009 17:46
_{Regarding flight KLM, Aberdeen - New Orleans}

Thank you very much for the work and effort you made on behalf of my colleague in claiming compensation from KLM flights, Aberdeen-Amsterdam- New Orleans. He was denied boarding both at Aberdeen and Amsterdam, thus he has to purchase a new set of return tickets that cost £1,329.90 as opposed to the originally booked tickets at £464.90 only. We wrote to KLM asking why he was denied boarding when he even has his seats booked. We already kind of given up hope till I came across your website.

I first wrote to EuClaim to enquire on my chances of success. I am very happy with the way EuClaim handled this matter. I will certainly pass the word around over our successful claim. You certainly deserve this word of mouth advertising.

C. Lim

E-mail, Friday 9 January 2009 00:46
_{Regarding flight Transavia, Rhodes - Amsterdam}

The whole process was very easy. Just scan a few documents, send them off and a couple of months later you suddenly receive money!

Best regards,

Eelse-jan Stutvoet

E-mail, Tuesday 6 January 2009 20:45
_{Regarding flight Delta Air Lines, Copenhagen - Lima}

That is sad news but thanks for looking into it. At least, we are certain now that we can’t do anything about it.

Anyway, I would like to let you know that you guys provide a great service with the EUclaim initiative and I’m sure to contact you again the next time I experience a flight delay.

Kind regards

Patrick

E-mail, Tuesday 16 December 2008 13:16
_{Regarding flight KLM, Aberdeen - New Orleans}

Dear Sir

Just a short note to say how glad I am to hear this good news, without EUclaim we definitely would not get a penny from the airline. Infact I was elated because the incident took place last December, and EUclaim was able to take on our case after such a long time. A big thank you for the job well done!

C. Lim

E-mail, Tuesday 9 December 2008 20:42
_{Regarding flight Transavia, Amsterdam - Fuerteventura}

I would like to thank you all for all the work you have done and efforts you have made on my behalf, in claiming compensation from Transavia Airlines under EC Regulation 261/2004. My compliments!

I admire your tenacity in this case. Your sense of justice has given me a lot of support. I advise everyone whose flight has been delayed to consult your organisation. Once again, thank you very much and good luck with your other cases.

I will know where to find you in the future...

Willem Lancee

Contact form, Monday 1 December 2008 12:16

Dear Sir, Madam,

Recently you have been in the news on radio and TV quite a lot. Although I knew of the existance of EUclaim, I watched and listened to these broadcasts with great interest. It gives me great joy to know that there is an organisation that confronts the arrogance and frequent lies of large airline companies.

At the moment I have nothing to claim, but I would just like to express my appreciation for your tenacity in so many disputes. Good work!

K. Bartels

E-mail, Monday 24 November 2008 23:46
_{Regarding flight Transavia, Amsterdam - Faro}

We initially contacted the airline company ourselves and got quite a reply; they would not accept any responsibility and only reimbursed our additional expenses out of goodwill. We especially did not like the tone of their reply, reason enough to explore whether there were other options available to wake the airline up to their obligations. Soon we came across EUclaim. After all the data were handed over, the EUclaim team went to work vigorously; we were kept perfectly informed of all communications with the airline, and within 4 months the matter was settled: the airline paid a substantial compensation and, not insignificantly, the airline offered their apologies for what had happened. We would have definitely not succeeded in either without the commitment of EUclaim. Compliments!

Best regards,

Robert Hekkers

E-mail, Monday 24 November 2008 20:16
_{Regarding flight KLM, Amsterdam - Beijing}

Dear Sir / Madam,

Thank you for settling the claim. I have read the letters and you really went to the bottom of this case. Very professional.

Kind regards,

Jeroen Herm

Contact form, Thursday 13 November 2008 17:31
_{Regarding flight KLM, Paramaribo - Amsterdam}

Dear Euclaim.

I am glad that my claim was handled this well. I had no case against the big KLM. I am glad that, thanks to you, they cannot just get away with treating people like numbers.

Thanks for your help

Mrs. Chin-a-Joe Raalte

Contact form, Wednesday 12 November 2008 16:46
_{Regarding flight Olympic Airlines, Mytilene - Athens}

Dear EU-Claim employees,

an extremely correct, fast and efficient handling of this problematic flight with this problematic airline! Without your commitment, I doubt whether Olympic Airlines would have ever responded to our claim. Thank you and wishing you continued success,

M.G. Ranst

Contact form, Sunday 9 November 2008 22:46
_{Regarding flight KLM, Washington D.C. - Amsterdam}

Thank you for the prompt settlement of our claim for a canceled flight from Washington to Amsterdam. Your service has saved us a lot of hassle.

J.G. Loeber

E-mail, Friday 7 November 2008 15:01
_{Regarding flight KLM, Vancouver - Amsterdam}

First of all, let me say that I am very happy that the claim turned out to be successful. I had already kind of given up hope myself.

I am very happy with the way EUclaim handled this matter. I most appreciate their professionalism and directness. With directness I mean the lack of spam: no unnecessary communications and no great offers I didn’t ask for. Just exactly what I needed.

Best regards,

H Mulders

E-mail, Thursday 23 October 2008 21:15
_{Regarding flight KLM, Amsterdam - Vancouver}

Dear Ladies / Gentlemen,

Expressing our heartfelt thanks for the processing and handling of the above claim. With as a beautiful result a refund of 2 x EUR 600. There were a few small obstacles, but they were resolved after a few phone calls (see results). Thanks again for the correct treatment.

Sincerely

Anton Koekkoek

Contact form, Saturday 18 October 2008 11:16
_{Regarding flight ArkeFly, Banjul - Amsterdam}

Thanks for the correct handling of my claim. It took a while, but you eventually succeeded.

Best regards,

Jan A. Elich

E-mail, Wednesday 15 October 2008 19:30
_{Regarding flight Alitalia, Fiumicino - Malaga}

Thank you very much! We are very satisfied with your service and you may use that as a testimonial. Quick, clear, and you guys are able to achieve much more than a single passenger is. What’s more: quite rightly airlines are made to face their obligations!

Regards,

Julia

E-mail, Monday 13 October 2008 12:50
_{Regarding flight KLM, Dubai - Amsterdam}

Hello Ms Noorderhaven,

To my great surprise, we received a total of almost 800 euros from our current claim with KLM. I must say, when I heard about your website it really made me laugh. Because I have travelled to international destinations for years, both for business and leisure, so I know that delays occur. Comes with the job.

The travel agency drew our attention to your website, and my parents in law who had suffered severe delays on the KLM flight they booked, strongly urged me to pursue with the claim. And with success.

We did, however, have some difficulties filling in all data on your website, and I've spent some hours on it. Again on behalf of my parents in law, thank you for all the efforts you made!

Best regards,

Gert-Jan Vaarkamp

E-mail, Monday 13 October 2008 11:00
_{Regarding flight KLM, Quatar - Amsterdam}

Dear sir/madam,

I would like to share my impression concerning the process of my claim by your organization. First of all I'm glad that the story is over in less than 10 weeks after i filed the claim with your organisation and received positive result which I have expected. I feel that your service is very helpful and saving lots of time for customers like me who knock the airline's door unsuccessfully and being ignored by the airline customer service who denied even an excistance of the EU law regulating my case at one point. I'm greateful for your organisation's help.

Sincerely,

Boguslaw Tymosiewicz

Contact form, Tuesday 7 October 2008 23:01
_{Regarding flight KLM, Jakarta - Amsterdam}

Great and quick service! I have already recommended EUclaim to several colleagues. I can only advise you to increase your brand awareness. Personally I fly a lot for business, but neither myself nor my colleagues had heard about you until recently.

Arthur Perotti

E-mail, Tuesday 7 October 2008 21:15
_{Regarding flight KLM, Zurich - Amsterdam}

Dear Sir, Madam,

Thank you for dealing with my claim and for the result. You asked for a testimonial following your service: clear website, easy to apply, I didn't have to do anything myself, and a result I was hoping for. Were it not that I'd rather have on-time flights, I would say 'looking forward to our next encounter'.

Anonymous

E-mail, Tuesday 7 October 2008 20:00
_{Regarding flight KLM, Honk Kong - Amsterdam}

Dear Mrs Tigchelaar,

Thank you for the work and the fantastic result. The payment of our claim certainly compensates teh misery we experienced when our KLM flight was cancelled in Hong Kong. We had to wait to wait a staggering 8 hours before it was decided that we were to fly to Amsterdam exactly one day later. Of course we were put in a hotel to kill time but we still had get quite angry to in order to get lunch vouchers. We are still unnsure about whether the claims you win will actually lead to passengers being treated better by the airlines in the future.. In any case, we will tell anyone interested about our successful claim. You fully deserve this word of mouth advertising, also because of the great and proper way of handling the claim.

Regards,

Cor and Gerda van Nispen

E-mail, Tuesday 30 September 2008 18:30
_{Regarding flight Martinair, Curacao - Amsterdam}

Hello,

I have just received the message that the airline has paid out my claim. Obviously I am very pleased with this. This shows your effectiveness.

Our thanks,

Gertrud and Lex

E-mail, Tuesday 30 September 2008 12:31
_{Regarding flight Martinair, Amsterdam - orlando}

I would like to thank everyone for their offort in helping us against big companies like Martinair. They wrote a very dim respond to our letter, something like 'try and claim with your travel insurance'. They's never heard of an EU rule, this was force majeure and more similar excuses. Immediately after EUclaim's first letter they agreed to pay 2 x 600 euros for the 25 hour delay.

EUclaim thanks. Keep it up.

A.A. van den Kieboom

Contact form, Monday 29 September 2008 00:00
_{Regarding flight Easyjet, London Gatwick - Edinburgh}

Hi there,

just emailing to let you know I've transferred the money today with the reference "easyjet claim", so it should be with you in the next few days.

I just want to thank you for all your help on this matter and I have sung your praises amoung all my friends and work mates.

If Easyjet or any other airline mess me around again I'll be sure to call on you first!

Cheers,

Ewan

E-mail, Monday 22 September 2008 14:31
_{Regarding flight KLM, Nice - Amsterdam}

Super! Your mode of operation is very professional, with perseverance and in plain language. You have included me, as client, informed of all actions, which inspires confidence and works reassuringly. Even if the claim had not been granted by KLM I would have felt satisfied in knowing that I'd tried everything. My thanks to EUclaim are therefore much and many. I'll inform my colleaugues who were on the same flight of your services!

Kind regards

Linde Steverink

E-mail, Monday 22 September 2008 14:31
_{Regarding flight KLM, Nice - Amsterdam}

Super! Your mode of operation is very professional, with perseverance and in plain language. You have kept me, as client, informed of all actions, which inspires confidence and works reassuringly. Even if the claim had not been granted by KLM I would have felt satisfied in knowing that I'd tried everything. My thanks to EUclaim are therefore much and many. I'll inform my colleaugues who were on the same flight of your services!

Kind regards

Linde Steverink

E-mail, Monday 22 September 2008 14:31
_{Regarding flight KLM, Birmingham - Amsterdam}

Dear EUclaim staff,

Thank you for all your work regarding my cancelled KLM flight from Birmingham to Amsterdam on April 8, 2008. There was no clear reason for cancellation, and I had a feeling that the morning flight was under occupied, and the passengers were put on the afternoon flight. The £8 food voucher did not compensate my discomfort and the fact that I was late for my appointment. Without any effort on my part, besides from submitting some data to you, my claim has now been granted and I will be receiving compensation. My sincere thanks for this. I will certainly think of you again next time!

Kind regards,

Hanneke A. Luth, Rotterdam

E-mail, Monday 22 September 2008 14:31
_{Regarding flight KLM, Nice - Amsterdam}

Super! Your mode of operation is very professional, with perseverance and in plain language. You have kept me, as client, informed of all actions, which inspires confidence and works reassuringly. Even if the claim had not been granted by KLM I would have felt satisfied in knowing that I'd tried everything. My thanks to EUclaim are therefore much and many. I'll inform my colleaugues who were on the same flight of your services!

Kind regards

Linde Steverink

E-mail, Monday 22 September 2008 14:31
_{Regarding flight KLM, Nice - Amsterdam}

Super! Your mode of operation is very professional, with perseverance and in plain language. You have kept me, as client, informed of all actions, which inspires confidence and works reassuringly. Even if the claim had not been granted by KLM I would have felt satisfied in knowing that I'd tried everything. My thanks to EUclaim are therefore much and many. I'll inform my colleaugues who were on the same flight of your services!

Kind regards

Linde Steverink

E-mail, Saturday 20 September 2008 23:12
_{Regarding flight Alitalia, Amsterdam - Fiumicino}

With great perseverance EUclaim carried through my claim of 400 euros with Alitalia. For the uninitiated it would be impossible to enforce payment by an airline which is constantly looking for another excuse.

Dr. P.F.J. Schulte, Alkmaar

E-mail, Wednesday 17 September 2008 15:01
_{Regarding flight COPA, San Jose - Panama}

Hello,

Very unfortunate that we are not eligible for any kind of compensation. It was a very annoying and miserable situation... Thank you for taking the trouble to investigate and good luck with your activities.

Best regards,

Bart van Gennip

E-mail, Monday 15 September 2008 00:00
_{Regarding flight KLM, Toronto - Amsterdam}

Dear employees of EUclaim.

My parents and I are very pleased with the outcome of our claim with KLM. I understand from KLM's letter that they are afraid of a precedent and therefore do not admit that it is their fault. Previously, they claimed that the Euopean regulations would not apply to the rturn flight from Canada. I understand that in the meantime KLM has acceded this point, that is a strong improvement of the legal position of KLM's customers.

Thanks again for the great result.

Best regards.

W.J. van Ginkel

E-mail, Friday 12 September 2008 10:46
_{Regarding flight KLM, Amsterdam - Hong Kong and flight KLM, Hong Kong - Amsterdam}

Dear Sir/Madam,

KLM definately didn't pamper us, both the outward an return flight were one big disaster. Both times we were converted to another airline, with additional long delays. This made us lose two days of our holiday, but thanks to your dedication and professionalism we were more than compensated, so now we no longer feel frustrated. In your company,passenger rights are beyond dispute in your comapny, and we wish you great success with your business!

Thank you and kind regards,

Inez Kotterman

, Friday 12 September 2008 00:00
_{Regarding flight KLM, Amsterdam - Manchester}

For a business appointment I had booked a KLM flight from Schiphol to Manchester. I was at Schiphol on time, and at the gate well befor boarding. I knew something was wrong because the staff were whispering. Indeed, the flight was cancelled. I was prettu upset about it, because in the previous months I'd already experienced a few problems on this route. Furthermore, I had to reschedule an important meeting. I complained to KLM on the spot. I received a ticket for the next flight and a €25 voucher. I felt I was being fobbed off and I went online to look for EU Claim, a company I had once heard of.

Initially KLM put the blame on a technical failure of the aircraft, a Fokker 100. Which was correct, but further investigation revealed that these aircraft are on the ground so often that you can no longer call it an incident. KLM therefore knew that flights could be cancelled and they could have taken action; for instance by keeping an extra aircraft on stand by. Ultimately, KLM acknowledged the error and I received the standard compensation of €250. After deducting EU Claim's expenses I was left with €185. But it's not the amount that's important to me.

i wanted to denounce the fact that the airline, whom I had an agreement with, did not meet its obligations. I'm surprised that there are not many more people who do so. Other passengers who heard me complain even said that I got much too worried about it! Next time they try to fool me I will definately do the same thing.

Bart Kaiser, in Plus Magazine (July-August)

E-mail, Friday 12 September 2008 00:00
_{Regarding flight KLM, Amsterdam - Beijing}

Dear EU-claim,

Thank you for the effort. It shows that on your own you haven't got a chance, when (it turns out later) you do have a right to compensation.

Regards,

Ronald Bakker

E-mail, Tuesday 9 September 2008 19:15
_{Regarding flight Olympic Airways,}

Dear people of EU claim. I want to thank you for the effective and quick handling of my claim against Olympic Airways. As a result of mismanagement we had an unnecessary 6 hour delay. Getting back a large part of the ticket cost is a satisfactory settlement.

Jeroen Koster

E-mail, Monday 8 September 2008 18:45
_{Regarding flight TAP Air Portugal, Lisbon - Amsterdam}

Without your mediation, I would not have had the strength to fight the airline. On your website, the nature of your service and rates are clearly displayed and the status of my claim was easy to follow. No win no fee makes your service easily accessible. Thank you very much.

Tineke Terlingen-Kamer

E-mail, Monday 8 September 2008 09:09
_{Regarding flight KLM, Amsterdam - Manilla}

Leo Carpentier

E-mail, Wednesday 13 August 2008 15:01
_{Regarding flight KLM, Curacao - Amsterdam}

Dear Sir, madam,

We have received your message that our claim of flight 736 of June 23, 2007, has been paid.

We would like to thank you for the tenacity and the skill with which you have handled our claim.

Personlally we would have long since given up, with the feeling of not having a chance against such a big company. After all, in the first phone call to KLM when we got back we were already told that we were not eligible for any compensation, since the 36 hour delay was force majeure.

We find it really amazing what you did for us and are very pleased with the outcome!

Thanks again, and we will advertise EUclaim!

Sincerely,

The Yark Family

E-mail, Wednesday 13 August 2008 14:31
_{Regarding flight KLM, Birmingham - Amsterdam}

Mr Lenders, I would like to thank you and your colleagues for your dedication and succesful recovery on KLM. I admire your approach and combativeness, and I wish you and your company a healthy and dynamic growth.

Best regards,

Henk Beentjes, St. Maarten, Netherlands Antilles

E-mail, Tuesday 5 August 2008 00:00
_{Regarding flight KLM, Manilla - Amsterdam}

I would like to thank euclaim very much for handling my complaint. Without your company's intervention I would have probably never seen my money from KLM again. I had heard about euclaim on television, and I've not regretted for one moment that I turned to you.

I work at Zaventem Airport myself, and I can assure you that I have already referred many passengers to you. You can count on me for word of mouth advertising! Thanks again for your mediation with KLM. Thanks to you a passenger is satisfied again!

Regards

Wim Cammaerts

E-mail, Tuesday 5 August 2008 00:00
_{Regarding flight KLM, Hong Kong - Amsterdam}

I am very grateful to you and your colleagues for the excellent completion of my claim of the cancelled KLM flight from Hong Kong to Amsterdam. I am convinced that without your knowledge and skills KLM would not have compensated us. I hope your activities will eventually lead to better service by KLM.

Best regards,

Mr M. van kervinck

E-mail, Monday 4 August 2008 00:00
_{Regarding flight KLM, Amsterdam - Curacao}

We are extremely pleased with your success. We really didn't expext a positive result after more than 1 year. We would have not been able to do this ourselves, you have the experience needed for this situation. Again my warmest thanks for your professional completion. I have added my bank account details to my personal file.

Best regards

Tini and Jan Janse

E-mail, Wednesday 30 July 2008 00:00
_{Regarding flight KLM, Marseille - Amsterdam}

Thank you for the swift settlement of my claim. I will be sure to tell all my friends about it.

L.W. Loeland

E-mail, Tuesday 29 July 2008 00:00
_{Regarding flight KLM, Curacao - Amsterdam}

Dear Mrs Tigchelaar,

I have received the money. Many thanks to you and your team for the tremendous effort you have made to achieve this result!

Best regards,

Clyde Blokland

E-mail, Tuesday 29 July 2008 00:00
_{Regarding flight KLM, Curacao - Amsterdam}

The principle of EU claim is a succesful example of a win-win system. On our own, we were constantly rejected by the airline. Thanks to the persisitence and professionalism of Eu claim I still managed to get compensated for the cancellation of my flight. Well done!

Sincerely,

Maaike Wermer

E-mail, Thursday 29 May 2008 16:44
_{Regarding flight KLM, Amsterdam – Sao Paolo, Brazil}

Hello there,

First of all we, Ellen Nicolasen and Pieter Peters, would like to thank you for accepting our claim, and for successfully bringing it to the attention of KLM. Despite not wanting to honour our request for compensation, they have still transferred the claimed amount out of “goodwill”. The fact that a claim filed through EUclaim does lead to a successful result is shown once again, all the more because we had already complained with Customer Care ourselves. The reason for our complaint was missing our flight because of major chaos in departure hall 2 on December 22, 2007, when we had to wait in line for 2½ hours to check in our suitcases.

Customer care did reimburse us for one night’s stay in a hotel and telephone expenses, but decided not to reimburse our connecting flights which had to be rebooked because of this. It’s clear who to go to, should you want compensation because of errors made by airline companies!

Perhaps the best thing is that a KLM purser gave us your name. He said that, in case Customer Care would not listen to our complaints, we could proceed to get compensation through EUclaim. That the actual compensation worked out more than we claimed from Customer Care ourselves, might be a signal for the airlines in general, and KLM in particular.

Furthermore there was a great article in the Volkskrant newspaper, through which we learned that EUclaim is only present in departure hall 3. It might also be a good idea to have a desk at departure hall 2, or to at least make EUclaim’s presence in departure hall 3 better known. Also, advertising in the media, for instance in the travel supplement of various newspapers, would make more people aware of the possibilities that EUclaim creates for people who have been let down as a result of errors made by airlines.

Once again, thank you very much. We will be sure to mention your name to people and spread the word about the opportunities you create.

Best regards,

Ellen Nicolasen and Pieter Peters.

E-mail, Wednesday 21 May 2008 09:27
_{Regarding flight KLM, Amsterdam – Venice}

Dear Mrs Tichelaar,

Thank you for your positive message. We were very pleased to receive it.

I think that many more people should make use of your organisation; however, I wonder whether enough passengers are aware of your existence. In any case, airline companies won’t get let off the hook by you, while claims filed by private individuals are hardly ever honoured.

We would like to thank you for your effort and we will definitely get in touch should a similar situation occur in the future.

We wish you good luck for the future, best regards,

Mea Ruissen

Contact form, Tuesday 20 May 2008 23:16
_{Regarding flight KLM, Amsterdam - Birmingham}

With respect to claim 1121, I would like to congratulate you on the achieved result! The phrasing of the letters was exactly as it should be. Very clever, I am a pilot myself and pay a lot of money for these “positioning” flights, and so does my company. Despite the fact that the money has not been deposited into my account yet (I have only entered my account number a couple of days ago), I am grateful for the result and glad that your firm exists. It would be better if there was no need for the company to exist, but I’m afraid we’re all a bit too capitalist for that.

Thank you.

Kurt Verheijen

E-mail, Tuesday 20 May 2008 10:15
_{Regarding Flight KLM, Amsterdam – Barcelona}

Dear Sir / Madam,

With reference to the laim I have filed, I would like to let you know that I think your organisation is a godsend! I was dealt with in a very professional manner, and I enjoyed being able to check the status of the airline’s response online.

I work at a travel agency, and we mainly book trips for prize winners. You company has been of great benefit to us! This way, at least we can offer the prize winners another satisfactory option, in case their entire journey has been cancelled.

Thank you very much for your effort, and keep up the good work!

Yours sincerely,

Joyce Noest, Rho-Delta Travel

E-mail, Sunday 24 February 2008 12:31
_{Regarding flight KLM, Detroit – Amsterdam}

Praise to EUclaim, after having encountered problems in May 2007 with KLM Northwest at check-in in Detroit, and having been forced to pay $200 per person to board the plane, while our luggage was already on board!! We were a party of 4, so $800 or we were not allowed to board, even though the tickets had been paid for months in advance. We were astonished and asked for an explanation. At that point we were snarled at by one of the airline’s employees, pay up or our luggage would be taken off the plane and we would have to stay behind. We arrived in Amsterdam with a very unpleasant feeling. Nice ending of our trip. I immediately wrote a letter to the airline company, to which they replied that everything had been dealt with in accordance with the rules. I did ask them politely whether being snarled at and being forced to pay were also part of the rules, to which the Client Care division, note the word Care, replied that according to them the discussion was over, end of story. Soon thereafter I read an article about EUclaim and told them our story. It was like a warm blanket, because we were treated right and the case was taken out of our hands. Now February 2008 the case has been settled in a very correct manner. All praise to EUclaim’s course of action, correct treatment and result. Nevertheless it is bitter that only by means of this effort we were put in the right.

All praise and thank you very much.

Dineke Breukers

E-mail, Wednesday 20 February 2008 20:32
_{Regarding flight Martinair, Miami – Amsterdam}

On the day of the journey home after our fantastic trip to Florida, it turned out the flight had been postponed by one day, over a year before. There we were, packed and ready to go, at Miami airport. At check-in in Amsterdam, carrier Martinair had given us boarding passes on which the original date of the return journey was printed, while it was already known that the flight would take place one day later. How careless! Upon arrival we naturally enquired about why we were not informed, and asked for reimbursement of the extra expenses we had made by staying at a hotel. Martinair and the tour operator had a long think about it - too long as far as I’m concerned. After all, it was obvious that none of this was my fault. On 13 September, Martinair indicated that they were not going to reimburse me.

After I found out about EUclaim I used their online claim calculator, and then I e-mailed them to ask whether this claim was likely to succeed. It was confirmed to me that there was a good chance of success, after which I asked EUclaim to take up my case. My claim’s progress was easy to check on-line. It took a while before both sides replied, especially in the beginning, but eventually, on February 7th, I received a statement which said that EUclaim had received £1925 which, after a deduction (27%) to cover EUclaim’s costs, left me with £1405. This is a more than satisfactory compensation for the expenses made and the discomfort suffered by us.

I am convinced that I would have never been able to realise this by myself. My insurance covers legal aid and I considered calling them (that wouldn’t have cost me 27%), but I am convinced that they do not have the specific knowledge to recover this. I definitely think that Martinair stands in awe of EUclaim as a party.

I am very content with the outcome.

Regards,

Wilfred Oostenbrink.

E-mail, Tuesday 27 November 2007 13:52
_{Regarding flight Air France, Paris – Amsterdam}

In October 2007 I flew from Jordan to Paris. At the time Air France were aware of strikes at Charles de Gaulle airport. The connecting flight to Amsterdam was cancelled due to this strike.

I think it is only natural for Air France to pay compensation for the 11-hour delay that was caused by their staff’s strike.

They knew that there was going to be a delay when they flew us to Paris, and they chose not to do anything about it. EUclaim quickly took care of it, and I received my rightful compensation.

Yours faithfully,

Thijs Oude Moleman

Contact form, Friday 23 November 2007 00:00
_{Regarding flight Martinair, Amsterdam – Malaga}

A big thank you to EUclaim for their effort and time spent on my claim, which resulted in receiving my compensation. I think the concept is superb. In the past you could have just waved goodbye to your money, but now airline companies will be more careful in the future instead of just cancelling a flight.

Regards,

Nina van Broekhoven

Contact form, Tuesday 6 November 2007 09:01
_{Regarding flight KLM, New York – Amsterdam}

Many thanks for the outstanding, professional handling of my claim, which has now been successfully completed. I don’t think that I could ever have done this as quickly and successfully myself. Once again, thank you very much.

Yours,

H.F. Jazet

E-mail, Wednesday 31 October 2007 18:00
_{Regarding flight KLM, Cape Town – Amsterdam}

You have my full support and I wish you every success in dealing with my claim and many others’ with me,

Sincerely,

Meine de Witte

E-mail, Wednesday 31 October 2007 10:45
_{Regarding flight KLM, Mexico – Amsterdam}

Thanks for the update. This morning I was wondering how things were going. I thought about it because KLM have found a new way of tricking us out of money. The Air Miles they give out are subject to so many conditions, that there is virtually nothing you can do with them. I have more than enough miles for a flight to Mexico, but there are so many restrictions that they are useless to me. Anyway, I already knew this. This morning, while booking my seat, I found out that the seat which I normally always reserve was suddenly 50 Euros more expensive! The strange thing is, a similar seat more towards the front of the aircraft was not more expensive. I think they keep a record of which seats you always book, and then try and make you pay extra for that as well. If only I had a more choices of direct flights to Mexico...

Good luck with your fight. Let them have it.

Yours sincerely,

Alberto Nevels

E-mail, Wednesday 3 October 2007 10:45
_{Regarding flight KLM, Johannesburg – Amsterdam}

I am very grateful that you go to this extent because, in the first place, this is also a matter of principle to me. In particular with regard to assistance and care in accordance with article 3.1.b which was NOT provided AT ALL. Neither in accordance with the article, nor with KLM’s own regulations (see my claim which I have also sent to KLM). If needed, I am prepared to amplify on this matter. Furthermore, I would like to point out (perhaps unnecessarily) the complaints about KLM’s Johannesburg SA office, which even made the press a few weeks ago, see www.nu.nl.

Sincerely,

Jan Sant

E-mail, Monday 1 October 2007 19:43
_{Regarding flight Transavia, Las Palmas – Eindhoven}

Thank you for your prompt reply.

Of course I have more patience. I am hoping for a positive result, and I understand that it is a lengthy process. And a costly one too, for Transavia, when they have to pay up.

Sincerely,

Alexa Hillen

E-mail, Thursday 27 September 2007 22:00

Thank you for your reply. It’s a shame that you can’t do anything. We feel we really got screwed by Iberia. Do you have any other suggestions on getting even with them?

Love your initiative. I will definitely keep you in mind for the future!

Regards,

Dirk Kam

E-mail, Tuesday 25 September 2007 11:04
_{Regarding flight Martinair on 11-03-2006}

Dear Sir or Madam,

I understand.

Thank you for your prompt response. Good that you’re here. Next year we’ll be doing a lot of travelling. Hopefully we won’t have to rely on your actions.

Best regards,

Will-Jan de Krom, Achmea Bank Staven

E-mail, Friday 21 September 2007 15:30

Hereby I would like to thank you for helping me understand my delayed trip from Toronto to the Netherlands.

I have gained more insight by following your calculator; unfortunately I am not eligible for any compensation. I did however come to the conclusion that Martinair got away with it very easily. The only compensation Martinair offered was one 15 Canadian dollar voucher per person, for a sandwich and a coke, which unfortunately was not enough, given the airport prices.

Yours sincerely,

Bert Hofman

E-mail, Wednesday 19 September 2007 21:33

Dear Mr Noorderhaven,

Thank you for researching our claim options.

Sincerely,

P. Brandes

E-mail, Thursday 23 August 2007 15:05

Thank you for your help!

Best regards,

Dagmar Slot

Dagmar Slot